SHIPPING & DELIVERY POLICY

FOR DELIVERY

  • Orders will be shipped on working days (Mondays to Fridays, except Public Holidays).

  • In-stock items will be mailed within 1-3 days after payment is confirmed.

  • Curated gift boxes will be mailed at least 1 week after order is confirmed. 

  • For orders with large quantities, items will be mailed at least 2 weeks after order is confirmed.

  • Additional charge of $20 for urgent orders (ie, ready in 2-3 days).

Note: In the event that we are facing large orders (ie, peak periods), please include additional time for delivery as we require more time to craft your goods. You shall be notified when such events arise. 

FOR SHIPPING

  • Free shipping for purchases over $80 unless stated otherwise.

  • Normal mail (3-5 working days) - not applicable to gift boxes.

  • Registered mail (1-3 working days): +$2.24 - not applicable to gift boxes.

  • For bulky/fragile items: Recommended for self-collection at Pasir Ris or Sengkang.

  • Door-to-door Delivery service: Additional charge of $4.50 (Within 2 Working days to your doorstep!).

Note: We are not liable for any damages caused if normal or registered mail is chosen.

RETURN & EXCHANGE POLICY
  • ​Goods sold are non-refundable and non-exchangeable.

  • A full refund will be provided if the items are badly damaged due to unforeseen circumstances.

  • Apparels can be returned within 14 days from date of delivery.

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© 2018 by THE LIL BIG SQUAD 大兵小将