top of page

FAQ

  • HOW TO REDEEM SQUAD REWARDS?
  • HOW LONG DO YOU TAKE TO SPECIALLY CURATE A GIFTBOX/PERSONALISED ITEM?
    Processing time takes about 2 - 3 working days. Delivery is within the next 2 working days once your order is ready! Always try to cater some buffer time for your orders to avoid any disappointment (: *ORDERS RECEIVED ON FRIDAY EVENING - SUNDAY WILL BE PROCESSED ON MONDAY*. If you need us to expedite your order, kindly chat us up first before placing your order so that we're able to check if we're able to allocate a courier booking slot for you. Kindly understand that every orders are first cart out first process basis in order, if you require your order to be expedited always chat up and an additional charge will be added to your expedited order, thank you for your understanding! Resin-coated items about 1-2 weeks to process. In the event of overwhelming orders, at least 1 week of time for us to specially curate a giftbox. However, if you are in a hurry to receive a giftbox, do let us know by email and we'll try to expedite for you if we're able to! To make sure your gift arrives on time place your order at least one to two weeks in advance. You can always order in advance, and let us know when you wish to have your gift sent out.
  • IS THERE A TRACKING NUMBER TO TRACK?
    Yes, there will be tracking number to track via our courier once order is ready by email. In the event whereby your order is too fragile or odd-sized, we will make special delivery arrangement for you and will keep you notified!
  • WILL I GET TO VIEW THE END PRODUCT BEFORE DELIVERY?
    Yes! You will! We will always update you via email with end product photos once your order is done and ready to be dispatched. Always keep a lookout in your email to be updated! Also, please provide us with accurate email address/contact number. Note that if order is to be delivered to recipient, kindly include recipient's contact number. If it's meant to be a surprise gift, kindly "add a note" or email us to notify us. Thank you!
  • WHICH COUNTRIES DO YOU SHIP TO?
    We delivers within Singapore except for: 1.Changi Airport / 2.Alps Ave / 3.Sentosa / 4.Jurong Island We delivers to other countries as well, do drop us a message to enquire the rates!
  • DO THE GIFTBOX COMES WITH A NOTE/MESSAGE?
    Yes, we will include a designed postcard with the message that you have provide us when you order or a standard message from us according to the occasion intended for the particular Giftbox that you ordered. If we do not have any note/message column in your chosen giftbox listing, kindly "Add a note" at checkout page.
  • I HAVE MULTIPLE CODES, BUT WHY AREN'T THEY WORKING?"
    Unfortunately, you can only choose one code at a time during each checkout, as none of our codes are stackable.
  • WHAT ARE YOUR RETURN POLICY?
    Our sales are final. (Well, you gotta trust us, they'll definitely love it!) Unless for apparels, we are able to refund if item is returned within 14 days with valid reason. We don't do exchanges as our items are all specially crafted/personalized.
  • MY GIFTBOX IS A GIFT, WILL THERE BE ANY INVOICE OR PRICE SHOWN?"
    We will not show prices on the Giftbox, neither do we include invoices in the Giftbox.
  • DO YOUR GIFTBOX DESIGN EVER CHANGE?
    Yes, as we'll always be coming up with new ideas and constantly refresh our existing boxes to surprise you and your loved ones.
  • GOT OTHER QUESTIONS?
    Email us at: thelilbigsquad@gmail.com or simply chat us up if we're online!
  • WHAT PAYMENT METHODS CAN I USE?
    #1 Credit/Debit Card can be used upon checkout. Choose Credit/Debit Card option below "Paypal" login, you do not need to have a paypal account to check out. #2 Paypal #3 Paynow via chat upon instagram/whatsapp
bottom of page