Question 1

HOW MUCH IS THE DELIVERY FEE?

Accepted Answer

Doorstep delivery for orders below SGD$60: $3.50
FREE Doorstep Delivery for orders above SGD$60

Good news!
From 24th October 2025 (subjected to changes as we only look out for reliable courier company which we are very satisfied with the current one!) - Our delivery fee has been adjusted from $4.50 to $3.50 (2-3 working days for delivery with tracking link updates with photo attached)

Question 2

WHAT PAYMENT METHODS CAN I USE?

Accepted Answer

Paynow/Credit/Debit Card can be used upon checkout. 
Do chat up with us if you face any issues, thank you!

Question 3

HOW TO REDEEM SQUAD REWARDS?

Question 4

HOW LONG DO YOU TAKE TO SPECIALLY CURATE A GIFTBOX/PERSONALISED ITEM?

Accepted Answer

Processing time takes about 2 - 3 working days.
Delivery is within the next 2 working days once your order is ready!
Always try to cater some buffer time for your orders to avoid any disappointment (:

*ORDERS RECEIVED ON FRIDAY EVENING - SUNDAY WILL BE PROCESSED ON MONDAY*.

If you need us to expedite your order, kindly chat us up first before placing your order so that we're able to check if we're able to allocate a courier booking slot for you.

Kindly understand that every orders are first cart out first process basis in order, if you require your order to be expedited always chat up and an additional charge will be added to your expedited order, thank you for your understanding!

In the event of overwhelming orders, at least 1 week of time for us to specially curate a giftbox. However, if you are in a hurry to receive a giftbox, do let us know by email and we'll try to expedite for you if we're able to! To make sure your gift arrives on time place your order at least one to two weeks in advance.
 
You can always order in advance, and let us know when you wish to have your gift sent out.

Question 5

DO THE GIFTBOX COMES WITH A NOTE/MESSAGE?

Accepted Answer

Yes, we will include a designed postcard with the message that you have provide us when you order or a standard message from us according to the occasion intended for the particular Giftbox that you ordered. 
 
If we do not have any note/message column in your chosen giftbox listing, kindly "Add a note" at checkout page.

Question 6

IS THERE A TRACKING NUMBER TO TRACK?

Accepted Answer

Yes, there will be tracking number to track via our courier once order is ready by email.
In the event whereby your order is too fragile or odd-sized, we will make special delivery arrangement for you and will keep you notified!

Question 7

WILL I GET TO VIEW THE END PRODUCT BEFORE DELIVERY?

Accepted Answer

Yes! You will! 
We will always update you via email with end product photos once your order is done and ready to be dispatched. Always keep a lookout in your email to be updated! Also, please provide us with accurate email address/contact number.
 
Note that if order is to be delivered to recipient, kindly include recipient's contact number. If it's meant to be a surprise gift, kindly "add a note" or email us to notify us. Thank you!

Question 8

WHICH COUNTRIES DO YOU SHIP TO?

Accepted Answer

We delivers within Singapore except for: 
1.Changi Airport / 2.Alps Ave / 3.Sentosa / 4.Jurong Island 
 
We delivers to other countries as well, do drop us a message to enquire the rates!

Question 9

I HAVE MULTIPLE CODES, BUT WHY AREN'T THEY WORKING?"

Accepted Answer

Unfortunately, you can only choose one code at a time during each checkout, as none of our codes are stackable.

Question 10

WHAT ARE YOUR RETURN POLICY?

Accepted Answer

Our sales are final. (Well, you gotta trust us, they'll definitely love it!)
Unless for apparels, we are able to refund if item is returned within 14 days with valid reason.
We don't do exchanges as our items are all specially crafted/personalized.

Question 11

MY GIFTBOX IS A GIFT, WILL THERE BE ANY INVOICE OR PRICE SHOWN?"

Accepted Answer

We will not show prices on the Giftbox, neither do we include invoices in the Giftbox.

Question 12

DO YOUR GIFTBOX DESIGN EVER CHANGE?

Accepted Answer

Yes, as we'll always be coming up with new ideas and constantly refresh our existing boxes to surprise you and your loved ones.

Question 13

GOT OTHER QUESTIONS?

Accepted Answer

Email us at: thelilbigsquad@gmail.com or simply chat us up if we're online!

FREE Doorstep Delivery on orders above SGD$60

FAQ

Frequently asked questions